I recently had someone call to make reservations at our hotel. The conversation went as follows:
Myself: Thank you for calling Inns of America Suites, this is Allison, how can I help you?
Guest: Yes, I was just on your site and I was trying to make reservations. When I got to the payment section, it said it was not a secure site and I don't want to put my credit card in there.
Myself: But you are alright with providing your credit card number over the phone with me? Because I do need to have one to confirm your reservation.
Guest: Yeah, that's fine, I have it right here.
Myself: Do you mind if I ask where you got our phone number?
Guest: Oh, on your website.
Unintelligent Public
Friday, April 18, 2008
Posted by Allison at 9:50 PM
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